1. INTRODUCTION
Welcome to Liorvae ("we," "our," or "us"). These Terms and Conditions govern your use of our website at liorvae.co.za (the "Website") and your purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our Website or purchase our products.
2. ABOUT LIORVAE
Liorvae is a South African-based online retailer specializing in ethically sourced precious gemstones and fine jewelry. Our business is registered in South Africa and operates in accordance with South African law.
Contact Information:
• Physical Address: 139 Greenway, Greenside, Randburg, 2034, South Africa
• Email: info@liorvae.co.za
• Phone: +27 68 914 3977
3. PRODUCT INFORMATION AND PRICING
3.1 Product Descriptions
We make every effort to ensure that product descriptions, specifications, and images are accurate. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current.
3.2 Gemstone Authenticity
All gemstones sold on our Website are genuine and ethically sourced. Each high-value item comes with appropriate certification or documentation. We provide detailed information about the origin, treatments, and characteristics of our gemstones.
3.3 Pricing
All prices are displayed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change prices at any time without notice. However, changes will not affect orders that have already been confirmed.
3.4 Pricing Errors
If we discover an error in the pricing of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
4. ORDERING AND PAYMENT
4.1 Order Process
When you place an order through our Website, you are making an offer to purchase products. We will send you an order confirmation email, but this does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason.
4.2 Payment Methods
We accept payments through Paystack, our secure payment gateway. Accepted payment methods include:
• Credit and debit cards (Visa, Mastercard)
• Electronic Funds Transfer (EFT)
• Other payment methods available through Paystack
4.3 Payment Security
All payment transactions are processed through Paystack's secure payment gateway. We do not store your full credit card details on our servers. Your payment information is encrypted and handled in accordance with PCI DSS standards.
4.4 Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email. This email serves as confirmation that we have received your order and payment.
